Efficiently managing homeowners is a key challenge for many park operators. However, with the right tools and an organised system, you can streamline communication and save valuable time. In this article, Iris, our Customer Success Specialist, shares 4 practical tips on how to improve communication with homeowners using ParcVu.

1. Communicate Efficiently Using Reception Messages

With ParcVu’s reception messages, you can keep clear and straightforward communication with your owners. Say goodbye to scattered emails and phone calls; everything can be managed in one place. Whether you need to update owners about new bookings, scheduled maintenance, or financial reports, reception messages make the process smooth and professional.

What’s even better is the flexibility in sending messages. You can target:

• All active owners
• Specific owners
• Owners grouped by labels

Labels are a powerful tool in parcVu. They allow you to filter owners based on specific criteria, such as ownership type (investor vs. private owner) or those who subscribe to a particular service. Using multiple labels ensures the message reaches only those who meet all the selected criteria, ensuring that your communication is both relevant and effective.

2. Owner Portal: Transparency on Your Terms

Transparency is crucial, but you don’t need to share everything with every owner. With ParcVu, you can decide what each owner sees. You can customise access using profiles, ensuring that different types of owners receive relevant information. For example:

• Investors may be interested in their rental earnings but not in guest details.
• Private owners who also use their property may want to know who is staying in their unit.

Once you’ve set up these profiles, you can double-check the setup by temporarily assuming an owner’s role to ensure everything is as it should be. This flexibility lets you fine-tune the portal’s functionality to provide the best experience for your owners.

3. Keep Owners Informed with Automatic Notifications

With the ParcVu owner portal, you can easily set up automatic notifications to keep your owners updated. Whether it’s a new reservation, cancellation, or modification, owners can stay in the loop without having to check manually.

You can customise the notifications based on each owner’s preferences. They can choose to receive notifications about new bookings or changes, and if they prefer not to, they can disable them. This saves time and ensures that owners are informed, even when they’re not actively logging in.

4. Store and Share Important Documents Easily

Another great but often overlooked feature of the ParcVu owner portal is the ability to store documents securely. Whether it’s contracts, agreements, or important PDF files, you can upload them directly to the portal. Owners will always have access to the most up-to-date documents, eliminating the need to track down files through email or phone calls.

By default, documents are private, but if you want to share something, you can do so with just a click. This way, you ensure that both you and the owners are on the same page, making communication more efficient and less prone to misunderstandings.

Conclusion

Managing homeowners is easier when you leverage the right tools. With parcVu, you can streamline communication, keep owners informed, and provide transparency on your terms, all while saving time and reducing the need for constant back-and-forth. By using reception messages, customising access in the owner portal, automating notifications, and organising documents, you’ll ensure smoother operations and more satisfied owners.

Looking for more tips? Check out part 2: Creating Owner Statements.

Want to experience the benefits of efficient owner communication? Start using ParcVu today to enhance your operations and strengthen relationships with your homeowners.