Frequently Asked Questions
Find answers to common questions about ParcVu powered by Booking Experts, our solutions and how we help holiday parks simplify day-to-day operations and grow their business.
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Platform & solutions
What is ParcVu powered by Booking Experts?
What is ParcVu powered by Booking Experts?
ParcVu powered by Booking Experts is the UK’s most trusted Park Management Software, enabling you to manage your business more effectively with our leading management software solutions for the holiday home and parks industry.
Developed by world-class software engineers and an exceptional team of former park professionals, ParcVu brings together over 35 years of industry experience and expertise. The result is a reliable, feature-rich system designed to meet all your holiday park management needs.
Our goal is to help you run your business more effectively so you can focus on what matters, making sure your guests have a great time whilst they are at your park. Find out more about who we are on the About page.
What is the BEX PMS?
What is the BEX PMS?
BEX Property Management System (PMS) is the backbone of your park. Reservations, accommodations, payments, and guest communication all come together in one system. This gives staff, management, and owners a clear overview and makes daily operations much easier. Smart automation helps prevent mistakes and saves time, so your team can focus on giving guests a great experience. The system grows with you from a single park to a whole group always flexible and scalable.
What is Booking Boosters?
What is Booking Boosters?
Booking Boosters is our marketing service for holiday parks and campsites. With deep expertise in the recreation and leisure industry, our team uses PMS data to run tailored campaigns across search, social, email, and affiliate channels. Thanks to a reverse ROI model, you only pay when results are delivered. Campaigns are continuously optimized so your park attracts more guests and grows revenue, without extra work for your staff. Booking Boosters is only available in combination with the BEX PMS and CMS, ensuring everything works seamlessly together.
What is the BEX Booking Engine?
What is the BEX Booking Engine?
The BEX Booking Engine is the fast, conversion-focused search & book system for holiday parks and campsites. It’s fully integrated with the PMS and CMS, so availability, pricing, and bookings are always up to date. Guests get a smooth, mobile-first booking experience with clear calendars, intuitive flows, and easy upsell of extras. The result: more direct bookings, higher occupancy, and less dependence on OTAs
Bookings, holiday home sales & park management
How can ParcVu powered by Booking Experts help with bookings and guest journeys?
How can ParcVu powered by Booking Experts help with bookings and guest journeys?
ParcVu powered by Booking Experts helps holiday parks create smoother guest journeys by connecting the tools needed to attract guests, manage bookings and deliver better experiences.
From online bookings and guest communication to managing availability, payments and customer information, teams can work more efficiently while giving guests a simpler and more seamless experience from enquiry to stay.
Can ParcVu powered by Booking Experts help my teams manage daily operations?
Can ParcVu powered by Booking Experts help my teams manage daily operations?
Yes. ParcVu powered by Booking Experts helps holiday park teams manage daily operations more efficiently by bringing key processes and information together in one connected platform.
From managing bookings and guest information to streamlining tasks, improving communication and accessing important business data, teams can reduce manual work and spend more time delivering great experiences for guests and owners.
What are the benefits of ParcVu powered by Booking Experts?
What are the benefits of ParcVu powered by Booking Experts?
- Reduce costs: ParcVu helps you streamline your processes and minimise human error.
- Increase profits: Monitor sales and costs in one platform, updating prices easily when needed.
- Customer experience: Communicate with customers via text (SMS) and email at the touch of a button.
See how our clients achieve these benefits here.
Integrations & technology
Can I connect ParcVu powered by Booking Experts to other systems?
Can I connect ParcVu powered by Booking Experts to other systems?
Yes! Our software is designed to integrate seamlessly with a wide range of third-party systems, including:
- Hoseasons
- Booking.com
- Vrbo
- Airbnb
- Pitched
- Pitchup
- and many more.
You can explore all available integrations on the BEX App Store.
How do I connect ParcVu powered by Booking Experts to other systems?
How do I connect ParcVu powered by Booking Experts to other systems?
Through seamless integration with various third-party systems via APIs, we simplify the management of your caravan park, holiday park or campsite operations.
We handle the technical setup so you can focus on running your park efficiently. Learn more about our website and system integrations here.
What systems can I connect through the BEX App Store?
What systems can I connect through the BEX App Store?
The BEX App Store helps holiday parks connect Booking Experts PMS with the systems they use to run their business.
Available integrations can support areas such as payments, finance, communication, reporting and other operational tools, helping teams reduce manual work and keep their systems connected.
For a full overview of available integrations, speak to our team.
Getting started
How long does it take to ‘go live’ with ParcVu powered by Booking Experts?
How long does it take to ‘go live’ with ParcVu powered by Booking Experts?
We can have you up and running in as little as six weeks.
The entire process is project-managed by our team. We hold an onboarding meeting to discuss the process and agree on a date to go live.
Our project management tool sets deadlines for specific tasks that must be completed to meet the target. We will review these with you during the onboarding strategy meeting and manage the process from start to finish.
Rest assured, the system will not go live until we are confident you are fully ready.
When is the best time to update your system?
When is the best time to update your system?
One of the best times to update your system is during the winter months, when your holiday park is quieter or even closed.
This gives your staff the opportunity to familiarise themselves with the new system, reducing stress and ensuring everyone is fully informed. Find out how to make the switch to ParcVu powered by Booking Experts here.
Marketing & growth
What marketing tools are used in Booking Boosters?
What marketing tools are used in Booking Boosters?
Booking Boosters uses a full mix of marketing tools tailored for holiday parks and campsites. Campaigns run across SEO, SEA, social media, email, affiliates, and conversion optimisation, always driven by your PMS data. The team continuously tests and optimises these channels so your park reaches more guests, increases direct bookings, and grows revenue—without adding extra work for your staff
About ParcVu powered by Booking Experts
How long have you been around?
How long have you been around?
We have been dedicated to the holiday park industry for over 35 years and continue to innovate by delivering new and improved solutions that help parks operate more efficiently and profitably. The industry has changed dramatically over this time, and ParcVu has consistently led the way, providing innovative solutions that allow holiday parks to remain efficient and grow as the sector evolves. Our first customer went live in 1988—and is still with us today.
In 2024, ParcVu became part of Booking Experts (BEX), a leading European provider of cloud-based park management software founded in 2011. BEX has grown into a market leader by empowering tens of thousands of users with an all-in-one platform for bookings, operations, and guest management.
Together, ParcVu and BEX combine decades of industry experience with cutting-edge technology to provide a fully integrated solution for modern park management. Learn more about our journey and mission here.
Who does ParcVu powered by Booking Experts work with? Can I see some case studies?
Who does ParcVu powered by Booking Experts work with? Can I see some case studies?
Of course, head to our case studies page to see some of the fantastic holiday parks we work with, including Hoburne, Barkers Leisure, and many more.
Over 350 parks currently use ParcVu powered by Booking Experts as their preferred management software, overseeing 150,000 individual pitches – so you can be confident that both you and your customers are in capable hands.
What solutions are included in ParcVu powered by Booking Experts?
What solutions are included in ParcVu powered by Booking Experts?
ParcVu powered by Booking Experts brings together connected solutions designed specifically for holiday parks. These include Booking Experts PMS for managing bookings and daily operations, Booking Experts CMS for creating and managing your website, Holiday Home Sales for managing your ownership sales journey, and Booking Boosters for attracting more guests through targeted marketing.
Together, these solutions help holiday parks manage bookings, grow sales, improve efficiency and create better experiences for guests and owners from one connected platform.
What is the BEX CMS?
What is the BEX CMS?
The BEX Content Management System (CMS) makes running your park’s website simple and effective. Fully integrated with the PMS, it keeps availability and bookings up to date automatically. You can easily update content, showcase your park, support multiple languages, and drive more direct bookings, no technical skills needed. Always secure and up to date, the CMS turns your website into one of your strongest sales channels.
What is the BEX App Store?
What is the BEX App Store?
The BEX App Store gives holiday parks and campsites endless flexibility with industry-leading integrations. From payment providers and accounting tools to channel managers, access control, and energy systems – you can connect the apps you need directly to the BEX PMS. The platform is open and always up to date, so you can add modules when your park grows or when new opportunities arise. The result: a future-proof setup that scales with your business
How does ParcVu powered by Booking Experts support holiday home sales?
How does ParcVu powered by Booking Experts support holiday home sales?
ParcVu powered by Booking Experts helps holiday parks manage the complete holiday home sales journey, from initial enquiry through to ownership.
Teams can capture and manage enquiries, create quotes, handle documentation and maintain strong owner relationships, giving sales teams better visibility and a more organised way to manage the sales process.
Does ParcVu powered by Booking Experts produce reports for my holiday park?
Does ParcVu powered by Booking Experts produce reports for my holiday park?
With over 350 reports, plus additional filters and functions, you can access all the information you need about your business through the ParcVu powered by Booking Experts software.
You can generate all the documents required for each booking by using the wide range of valuable reports. We are confident you will save both time and money while maximising revenue.
Reports include, but are not limited to:
- Available Units
- Final Due Payments
- Arrivals List
- Departures List
- Cleaning List
- Cancellation List
- Bookings by Unit, Pitch, or Status and Value
- Outstanding Jobs
- Booking Tariff Reports
- Bookings by Source Code
- Year-on-Year Revenue Variance
The best part is that you can run reports automatically and receive regular updates directly to your inbox. Discover more about our booking analytics here.
I’ve already got a CRM. Why do I need ParcVu powered by Booking Experts?
I’ve already got a CRM. Why do I need ParcVu powered by Booking Experts?
We are much more than just a CRM. We understand your needs because we have been in your position. Our park management software differs from other CRM systems as it has been developed using decades of industry experience to provide a solution specifically tailored for holiday parks.
The ParcVu powered by Booking Experts platform combines customer relationship management capabilities with business analytics and custom reporting tools to help owners and managers run their operations more efficiently. Our aim is to help you make better decisions while providing the tools you need to improve your holiday park.
Our system also includes a powerful reservation management system allowing you to manage reservations, check-ins and check-outs more quickly and easily. In addition, our customer portal lets you view upcoming bookings in real time, update contact information and much more.
Does it make a difference if my park management can connect to other systems?
Does it make a difference if my park management can connect to other systems?
Connecting park management software to other systems makes it easier for holiday park managers to run their caravan park, holiday park or campsite operations more efficiently.
How does ParcVu integrate with BEX PMS?
How does ParcVu integrate with BEX PMS?
ParcVu works seamlessly with BEX PMS so homeowner and accommodation information flows automatically. This creates one connected system, saving time, reducing errors, and making it easier to manage sales, rentals, and guest services. Read more about the integration here.
How does the onboarding process work?
How does the onboarding process work?
The onboarding process is designed to make the transition to ParcVu powered by Booking Experts as smooth as possible.
Our team works with you through each stage, from understanding your park’s requirements and setting up your systems to training your teams and supporting you when you go live.
We provide guidance throughout the process to help your team feel confident using the platform and getting the most value from your new system.
How much does it cost?
How much does it cost?
As you can imagine, no two parks are the same. Contact us today and we would be happy to provide a no-obligation demonstration to show how ParcVu powered by Booking Experts can benefit your holiday park. You can also view our pricing plans here.
Can I make use of Booking Boosters only when using the BEX PMS?
Can I make use of Booking Boosters only when using the BEX PMS?
No. Booking Boosters is only available when you use the BEX PMS (and CMS). Because the campaigns run on real-time PMS data, the marketing team can automatically align with your park’s availability, pricing, and occupancy. This integration ensures every campaign is accurate, effective, and directly contributes to more direct bookings and higher revenue.
How do our clients use ParcVu powered by Booking Experts?
How do our clients use ParcVu powered by Booking Experts?
It is simple – just double-click the ParcVu app on your computer (Windows or Apple both work perfectly).
The app connects you with all your essential information, including customer details, sales leads, meter readings, pitch fees and much more.
From here, you can access everything you need to manage your park efficiently.
We also offer functions that can be directly from your phone, such as meter readings, to streamline your workflow. See how our clients use ParcVu in real-world holiday parks here.
I’m just a small park. Is ParcVu powered by Booking Experts right for me?
I’m just a small park. Is ParcVu powered by Booking Experts right for me?
This is one of the most common misconceptions we hear at ParcVu powered by Booking Experts. No park is too big or too small. Whether you are running a small, cosy park with 50 pitches or a large resort with 20,000 or more pitches, we have you covered. You can see our pricing and plans here.
Still have questions?
Our team understands the challenges holiday parks face and can help you explore how ParcVu powered by Booking Experts could support your business.
Reduce costs.
Increase profits.
Discover how ParcVu powered by Booking Experts is the best way to manage your hospitality business
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