Create the Ultimate guest Journey with ParcVu - Phase 5: Stay
As a true hospitality professional, you have one mission: to give your guests an unforgettable experience. When they leave happy, your goal has been achieved.
A well-designed, automated guest journey plays a major role in achieving this satisfaction. In this blog series, we walk you through each stage of the ultimate guest journey. In this part, we focus on Phase 5: Stay – the moment when all your preparation comes together and guests truly experience your service.
Phase 5: Stay
During the stay, guests experience the real quality of your hospitality. This is the stage that determines whether you’ll receive glowing reviews, repeat bookings, and loyal customers.
Here’s how ParcVu helps you combine smart technology and personal touches to deliver an unforgettable stay.
A Warm Welcome
The way you welcome guests sets the tone for their entire visit. It’s your first chance to make them feel valued, at home, and relaxed.
Tips for a warm, memorable welcome:
- Fast, simple check-in – Offer a seamless arrival through a self-service kiosk, mobile app, or reception desk.
- Personal greeting – Leave a welcome note, handwritten card, or a short personalised video message on the in-room TV.
- Clear overview of facilities – Share information about activities, dining options, and events straight away.
- Perfect indoor climate – With smart thermostats integrated into the booking system, like ICY or Able, the accommodation can be at the ideal temperature upon arrival.
- Smart home touches – From lighting and music to temperature control, smart tech can create an instant sense of comfort.
Smooth Access from Check-in Time
Whether guests arrive during opening hours or late at night, accessing their accommodation should be effortless.
With smart access solutions such as HOTEK, EasySecure, or Salto:
- Digital keys or codes activate automatically at check-in time.
- Zone-specific access can be granted for facilities like pools or restrooms.
- Guests can skip the reception queue and start enjoying their stay right away.
The Guest App: A Central Hub for Every Need
A guest app—like Great Stay App or Able—puts everything your guest needs at their fingertips, improving their experience while reducing pressure on your staff.
Popular features include:
- Push notifications – Keep guests updated on entertainment schedules, events, and offers.
- Reservations – Allow guests to book tables, spa sessions, or activities with ease.
- Personal area – Provide access to booking details and allow upsells or extra services.
Feedback in Real Time
Don’t wait until after checkout to discover issues. With in-stay feedback tools, guests can quickly report concerns like a broken lamp via the app or an online form. Reports are sent straight to reception or maintenance, allowing your team to fix problems instantly.
The Stay Phase in a Nutshell
This is the heart of the guest journey, the stage where you deliver on your promises and create lasting memories.
By combining smart automation with personal attention, you give guests:
- A smooth, stress-free arrival.
- Instant solutions for any issues.
- Complete freedom to shape their holiday the way they want.
When the stay ends, the physical journey might be over, but the relationship doesn’t have to be. In the next part of our series, we’ll explore Phase 6: Post-stay—turning happy guests into loyal, returning visitors.
💡 Tip: Want to see how ParcVu can streamline every step of the stay phase? Book your demo today and discover the power of automation and personalisation.