Oasis Les Jardins: 162 homeowners benefiting from real-time transparency
Managing a portfolio of luxury villas in France and a hotel in Belgium requires a system that is both flexible and high-performing. Audrey Ferré, Director of Sales and Marketing at the Premium Leisure Resort Group (PLRG), explains how Booking Experts has simplified complex owner management and automated the customer journey.
Informed and reassured owners
What makes Oasis Les Jardins unique is its ownership model. The estate comprises 162 villas owned by private individuals, with PLRG responsible for both management and rental operations. In this type of setup, where close collaboration with private owners is essential, trust and transparency are paramount. In the past, keeping each owner informed about the status of their bookings was a time-consuming, complex and highly labour-intensive task.
Today, thanks to the Booking Experts Owners Module, this has completely changed. Each owner now has access to a secure personal portal where they can view their bookings in real time. This transparency strengthens trust and allows the management team to significantly reduce follow-up calls and emails, enabling them to focus fully on guest reception and experience.
From marketing campaigns to booking in just minutes
In the tourism and leisure sector, speed translates directly into revenue. The ability to respond quickly to market trends is therefore essential. Audrey highlights that the centralisation offered by Booking Experts enhances this responsiveness by bringing the PMS and CMS together within a single tool.
She illustrates this with a concrete example related to marketing campaigns. Previously, managing a campaign involved multiple systems and could quickly become a real headache. Today, she simply defines the arrival period and discounts directly in the PMS, and everything automatically synchronises with the CMS.
Automating the customer journey
Beyond bookings, Oasis Les Jardins uses automation to enhance the guest experience without increasing staff workload. Booking Experts manages the entire communication flow, from the moment of booking through to the guest’s return home.
“The automatic sending of the satisfaction questionnaire after departure is a great example of how the tool saves us time while maintaining guest engagement,” explains Audrey.
Data-driven decision-making
To effectively manage a holiday park or hotel, it is essential to understand the numbers. Audrey uses the Statistics module on a daily basis to monitor the performance of the villas in France as well as their hotel in Belgium.
“This is the module I use most often. You can filter everything in an instant and review annual, monthly, weekly or even daily figures. It’s really ideal for building an action plan,” she explains.
A natural choice to support growth
With a seamless system and a clear overview of their data, Oasis Les Jardins is now perfectly positioned to continue its development.
Supported by a technical support team that Audrey rates “10 out of 10” for its responsiveness and industry expertise, Oasis Les Jardins has found in Booking Experts a partner that meets its premium standards.
“I would recommend Booking Experts to any industry professional looking to simplify management, optimise revenue and enhance the customer experience.”
— Audrey Ferré, Director of Sales and Marketing, PLRG Group