What Our Users Really Think About Booking Experts
Our Latest Customer Satisfaction Survey Results
At Booking Experts, we’re always in touch with holiday parks, campsites, and hotels that use our software day in, day out. But to truly understand how our users feel about us, we knew we needed honest, independent feedback.
So, we recently teamed up with an external research agency to carry out a customer satisfaction survey. A handpicked group of users shared their experiences with us, covering everything from our products to our customer support.
The results? We’re proud and grateful for the valuable insights that’ll help us grow even further.
Key Takeaways:
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91% of users are happy with Booking Experts
Pretty solid, right? We're definitely on the right track, and we couldn't be more grateful for this kind of feedback. -
75% of users are big fans of our products
It’s clear our solutions click with the daily operations of our users. Whether it’s managing bookings, marketing, or anything in between, the user experience is what truly matters. -
We’re above the B2B industry average
When stacked against other B2B software providers, Booking Experts is outshining the competition on both satisfaction and loyalty. -
Our users see us as professional, reliable, and modern
They view us as the partner they can count on. Our system is recognised for its stability, modern features, and forward-looking approach, just what we aim for. -
Ease of use and system quality get top marks
We’ve always aimed to provide powerful, yet simple-to-use software. And the feedback shows we’re getting it right. -
Revenue management features are the most popular new addition
As smart pricing becomes more important in the recreation industry, we’re glad to see our latest innovations being appreciated.
Why This Matters to Us
Customer satisfaction isn’t just about numbers; it’s at the core of how we operate. Here’s why it matters so much:
- Customer loyalty is the best predictor of sustainable growth
- Early feedback helps us make timely improvements
- Direct input from you fuels our product development and support
- NPS (Net Promoter Score) guides our teams across the board
A Big Thank You!
A huge thank you to all of our users for sharing your honest feedback and for trusting us. Your input helps us improve every day, making sure that we’re not just a software provider, but a true partner in your success.
Together, we’re shaping the guest experience in the recreation industry smarter, more efficiently, and better, every step of the way.
Got questions? Our Customer Success Team is always here to help!