Create the Ultimate Guest Journey with ParcVu – Phase 4: Pre-arrival

As a hospitality professional, your goal is simple: you want guests to leave with a smile, talking about their stay long after they’ve returned home. That satisfaction doesn’t start when they arrive; it begins well before they set foot in your park.

The pre-arrival phase is your chance to set expectations, build excitement, and make guests feel welcome before they even start their journey. At ParcVu, we help you perfect this phase with smart automation and a personal touch.

Why Pre-arrival Matters

Long before your guests have packed their bags, you can give them peace of mind, clarity, and enthusiasm through well-timed communication and efficient preparation. A smooth arrival starts here.

Automated Emails: Timely and Personal

With ParcVu’s automation tools, you can send personalised emails at exactly the right moment:

• Welcome message – Thank guests for their booking and give them a sneak peek of what to expect.
• Check-in instructions – Clear, step-by-step directions including times, locations, and procedures.
• Travel tips – Share parking information, public transport options, or local events they might enjoy.
• Upsell opportunities – Offer extras that enhance their stay, such as a breakfast hamper or an onsite activity.

Seamless Arrival with License Plate Recognition

Busy check-in days? Simplify arrivals with automated license plate recognition.
Guests provide their license plate in advance, the barrier opens automatically, and your team receives an instant notification of their arrival. It’s quick, contactless, and stress-free.

Behind-the-scenes Preparation

A flawless first impression starts with a perfectly prepared accommodation. ParcVu links housekeeping and maintenance schedules directly to your booking system, so tasks are automatically assigned and teams know exactly when and what needs to be done, no miscommunication, no last-minute rush.

Efficiency + Personal Attention = Happy Guests

The pre-arrival phase is your golden opportunity to exceed expectations. By combining smart technology with a personal approach, you create a calm, organised workflow for your team and a warm, welcoming start for your guests.

Next up in our guest journey series: making the stay itself unforgettable.

Want to see how ParcVu can automate and personalise your pre-arrival process? Book a demo today and experience the difference.